What we have built here
Blue Reef Boutique Hotel — Hotels & Resorts
The situation
The front desk closed at 8pm, so late-evening booking enquiries and room-service calls went to voicemail — an estimated 15–20 missed calls a week, almost all of them after hours.
What we installed
AI Receptionist connected to their existing phone line, answering in English, Dutch and Spanish, handling booking questions and routing urgent guest issues straight to the on-call manager.
What changed
After-hours calls are answered instead of missed. The front desk reviews a short daily summary each morning instead of working through a backlog of voicemails.
Palm Bay Beach Club — Restaurants & Beach Clubs
The situation
Weekend reservation requests came in faster than the small front-of-house team could pick up the phone during dinner service, especially Friday and Saturday evenings.
What we installed
WhatsApp AI Assistant handling reservation requests and common questions, with any party of 8 or more automatically flagged to staff to confirm by hand.
What changed
Guests get an instant WhatsApp reply instead of a busy signal during peak hours, and staff only step in for the larger bookings that need a judgment call.